Sleep Number is bringing a new contact center to New Orleans, and we're hiring top talent to join our passionate team of customer and product advocates. Our Customer Service team conveys passion for our product and customers, and represents our brand with the highest integrity. The Customer Relationship Center Team Supervisor provides leadership support to Sleep Number’s best-in-class Customer Service Representatives. In addition to core supervisory responsibilities such as providing daily work direction, answering questions, helping with escalated calls, and performance management, the leader in this role coaches, mentors, engages and challenges brand ambassadors to elevate the customer experience. In this role, you will play a key role in executing the vision and strategy of Sleep Number’s goal of becoming an iconic customer experience brand.
Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.