This role will have the exciting opportunity to help bring Sleep Number products to market by facilitating in home consumer validation of both hardware and software platforms. Enabling and supporting the customer experience validation of Sleep Number products by developing and managing in home and lab testing timelines. This role will help to support the integration of the wholistic Sleep Number product experience during the development and validation phases of all active projects. Acting as the project coordinator, this role will fulfill all prep tasks necessary to support a successful test as well as working with cross-functional teams to collaborate and build holistic in-home timelines and report outs.
As the tech support lead for all non-production products, this role will be the bridge to support building training material with our organization support partners; including but not limited to customer service, home delivery and sales. Driving efficiencies within stage-gate hand-offs in support of organizational readiness and product launch activities.
Knowledge, Skills & Abilities
Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.