The Online Chat Professional is a Sleep Number brand ambassador serving as the front line for customer experience interactions via live chat. They are responsible for resolving owner needs (questions, concerns, product issues, etc.), engaging the customer and confidently recommending a resolution within the span of Sleep Number process and policy, while providing individualized solutions that WOW. They also assist customers in completing website transactions to enable Ecommerce to consistently achieve its revenue goal.
This position is located at:
1001 Third Ave South
Minneapolis, MN 55404
2:30PM-11:00PM five out of seven days (weekends required)
Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.