Sleep Number

  • PT Home Delivery & Assembly Technician

    Job Location US-TX-Abilene
    Req. #
    2018-18401
    Type
    Parttime-Regular
  • Overview

    At Sleep Number we take pride in our products, and we’re passionate about how they improve our customers’ lives. If you share those values, then come on board! We are seeking a Home Delivery Driver & Assembly Technician to join our team. We will consider Entry Level and experienced candidates – no previous driving experience or CDL required!

     

    In this Retail Support position, you will not only deliver our exceptional product, but you will also provide our customers with quality service that includes assembly and demonstration of the Sleep Number Bed. Additionally, as a Home Delivery Technician, you will visit existing customers to provide warranty services and conduct troubleshooting.

     

    This position's schedule is Part-Time (typically Thursday thru Saturday).   The number of hours worked depend on the number of deliveries scheduled. 

    Responsibilities

    As a Home Delivery Technician, you will conduct installation and service visits in customer's homes. You will deliver, relocate, assemble, and repair products to specifications. You will present the bed and/or system in a manner that validates the sale by the customer, establishing confidence in the product’s features and benefits.

     

    Other responsibilities of the Delivery role include:

    • Operating a company and/or leased vehicle while meeting safety and DOT standards
    • Ensuring that all daily schedules and work assignments are properly completed
    • Reporting work completion or status of uncompleted assignments
    • Ensuring that all work is conducted in an efficient, quality, and professional manner
    • Following all standard operating procedures
    • Working on a team with a peer and/or providing guidance to a temporary worker
    • Ensuring tools, boxes, and products are placed in a safe place
    • Communicating effectively with customers, co-workers, and supervisors
    • Embracing, advocating, and modeling Sleep Number’s goals, mission, vision, and values
    • Complying with all safety rules, regulations, and training
    • Maintaining safe working conditions

     

    Qualifications

    • Previous furniture or appliance delivery and installation experience preferred
    • Customer Service experience required
    • Strong mechanical and technical aptitude required
    • Possess first-rate communication skills – for both internal and external customers
    • Ability to service customers and demonstrate strong problem solving skills
    • Must be able to follow standard operating procedures
    • Must have a valid driver’s license (CDL not required) and clean driving record
    • Must be at least 21 years of age
    • Must be able to pass a criminal record check, DOT Physical, physical abilities test and drug screen
    • Possess the ability to follow safety procedures
    • Ability to operate a company vehicle in a variety of traffic and weather conditions
    • Must be able to work with common hardware and power tools
    • Knowledge in Smartphone technology and basic understanding of wireless networks
    • High School Diploma or GED Equivalent required
    • Must be able to lift up to 200 lbs. with help of a lifting partner multiple times per day
    • Must be able to perform repetitive bending and twisting motions
    • Must be able to push/pull and lift at or above chest level
    • Must be able to climb in and out of the cab and box truck and move mattresses up and down staircases
    • Must be able to perform firm hand grips of >50lbs consistently
    • Must be able to work in an environment conducive to changes in temperatures, both indoor and outdoor
    • Must be able to accommodate a flexible schedule, including weekend, evening and holiday hours and seasonal spikes in volume – the number of hours/day are dependent on the number of deliveries (5 -11 average/day) scheduled
    • Must be comfortable working autonomously with direct leadership often remote, leveraging smart phone technology and email for the bulk of the communication to peers and supervisors

     

    Benefits

    At Sleep Number, we believe that by embracing individuality amongst our employees, we create a wonderful and memorable experience for our customers. We provide flexible schedules and an excellent paid training in a supportive environment. The Field ServicesTechnician role comes with a competitive hourly pay, plus bonus potential and excellent benefits!

     

    Other benefits of the Technician role include:

    • Medical, Dental, and Vision
    • 401(k) Plan with Company Matching
    • Paid Time Off
    • Bonus Plan with Quarterly Payout Opportunity
    • Tuition Reimbursement
    • Flexible Spending Accounts
    • Company Issued Smart Phone
    • Employee Discounts
    • And Much More! 

    Equal Opportunity Employer

    Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

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