As a consumer-driven innovation company, our ongoing customer relationship is one of Sleep Number’s key competitive advantages. The Sleep Number Relationship Center delivers on our customer promise of service and support on the phone, on social, and via LiveChat. Sleep Number is seeking a Director, Relationship Center to execute the vision and strategy for the next-generation contact center, overseeing a leadership team of approximately 4-8 direct reports and +300 team members at both the Minneapolis headquarters and the newly-established New Orleans office. We are seeking a proven contact center leader with the operational expertise, motivating leadership style and analytical capabilities drive strategy, deliver on service and sales results, and execute customer experience programs. This includes leading the transformation of the Relationship Center support model, growing digital sales and service, implementing new technologies, motivating teams, and building best practices across the both geographies. The Director of the Relationship Center will have the unique opportunity to create the Relationship Center of the future.